Frequently asked questions

In-stock orders ship within 1–2 business days. Standard delivery takes 3–7 business days and expedited delivery takes 1–3 business days. Standard shipping is free on orders over $99.00.

Not at this time. We ship to all 50 US states only.

Bikes arrive about 85% assembled. You attach the handlebar, front wheel, pedals and saddle — usually 20–30 minutes with the included tools and guide. Our team can walk you through it by phone.

Each bike page includes a size guide based on rider height. If you are between sizes or unsure, call or email us and we will recommend a size.

You can return most items within 30 days of delivery for a refund. Bikes must be in new condition with under 25 miles of use. There is no restocking fee.

We inspect returns within 3 business days of arrival and issue approved refunds to your original payment method. Banks typically take 5–10 business days to post the refund.

All frames carry a lifetime warranty for the original owner, with 2 years of coverage on components and e-bike electrical systems, and 1 year on accessories.

Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay, processed securely by Stripe.

Yes, as long as it has not shipped yet. Contact us as soon as possible and we will update or cancel it at no charge.

The Volt Glide is a Class 1 e-bike (pedal assist only, up to 20 mph), which is permitted on most US bike paths. Rules vary by state and city, so please check local regulations.