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Pedalcrest Cycles

Privacy Policy

Last updated: October 1, 2026

This Privacy Policy describes how Pedalcrest Cycles LLC collects, uses and shares your personal information when you visit pedalcrestcycles.com (the “Site”) or make a purchase from us.

Information we collect

Information you provide

  • Contact details such as your name, email address, phone number and shipping/billing address when you place an order or contact us.
  • Order information such as the products you purchase and your communications with us.
  • Payment information. Payments are processed by our payment processor, Stripe, Inc. We do not store or have access to your full credit or debit card number.

Information collected automatically

  • Device and usage information such as IP address, browser type, pages viewed, referring website and the date and time of your visit.
  • Cookies and similar technologies used to keep items in your cart, remember your preferences and measure the performance of our website and advertising.

How we use your information

  • To process and ship your orders, send order confirmations and tracking updates, and handle returns and warranty claims.
  • To respond to your questions and provide customer support.
  • To detect and prevent fraud and keep our Site secure.
  • To improve our products, website and customer experience.
  • To send marketing emails if you have opted in. You can unsubscribe at any time using the link in any email.
  • To comply with legal obligations.

Advertising and analytics

We use services such as Google Ads and Google Analytics to understand how visitors use our Site and to show relevant ads on other websites. These services may use cookies to collect information about your visits. You can learn how Google uses this information at policies.google.com/technologies/partner-sites and opt out of personalized advertising at adssettings.google.com. You can also opt out through the Digital Advertising Alliance.

How we share your information

We do not sell your personal information. We share it only with:

  • Service providers that help us operate our business, such as our payment processor (Stripe), shipping carriers, email and website hosting providers.
  • Advertising and analytics partners as described above.
  • Law enforcement or other parties when required by law or to protect our rights.
  • A successor business in the event of a merger, acquisition or sale of assets.

Data retention and security

We keep order information for as long as needed to fulfill orders, provide warranty service and meet tax and accounting requirements (generally 7 years). We use industry-standard safeguards, including encrypted HTTPS connections, to protect your information, but no method of transmission over the internet is 100% secure.

Your privacy rights

Depending on where you live, including California, Colorado, Connecticut, Virginia and other states with consumer privacy laws, you may have the right to:

  • Know and access the personal information we hold about you;
  • Request correction or deletion of your personal information;
  • Opt out of targeted advertising or the “sale” or “sharing” of personal information;
  • Not be discriminated against for exercising your rights.

To exercise these rights, email support@pedalcrestcycles.com with the subject “Privacy Request”. We will verify your identity and respond within 45 days. We honor Global Privacy Control (GPC) browser signals as an opt-out of targeted advertising.

Children’s privacy

Our Site is not directed to children under 13 and we do not knowingly collect personal information from children under 13. Kids bikes must be purchased by an adult.

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

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