Free US shipping on orders over $99.00 · 30-day returns · 2-year warranty on every bike
Pedalcrest Cycles

Return & Refund Policy

Last updated: October 1, 2026

We want you to love your ride. If you are not completely satisfied, you can return most items within 30 days of delivery for a full refund of the product price.

Return eligibility

  • Items must be returned within 30 days of the delivery date.
  • Bicycles must be in new, rideable condition with no more than 25 miles of use, and free of damage, scratches or modifications.
  • Accessories must be unused and in their original packaging.
  • Please include all original parts, manuals, tools, chargers and keys.

Non-returnable items

  • Helmets that have been worn or had their packaging/safety seal opened, for hygiene and safety reasons.
  • Gift cards.
  • Items that were damaged through misuse, crashes or improper assembly.

How to start a return

  1. Email support@pedalcrestcycles.com or call (503) 739-2846 with your order number and reason for return.
  2. We will send you a Return Merchandise Authorization (RMA) number and a prepaid return shipping label within 1 business day.
  3. Pack the item securely, ideally in its original box, and drop it off with the carrier within 10 days of receiving your RMA.

Returns sent without an RMA number may be delayed or refused.

Return shipping costs

Returns of defective, damaged or incorrect items are always free. For other returns, we provide a prepaid label and deduct the return shipping cost from your refund: $49 for bicycles and $7.95 for accessories. Original shipping charges (if any) are non-refundable unless the return is due to our error. There are no restocking fees.

Refunds

Once your return arrives at our warehouse, we inspect it within 3 business days and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

If a returned item does not meet the eligibility conditions above, we will contact you; we may offer a partial refund or ship the item back to you at your choice.

Exchanges

Need a different size or model? Contact us to arrange an exchange. We will ship the replacement as soon as the original item is scanned by the carrier, and exchange shipping is free for size changes on bicycles.

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will repair or replace it, or provide a full refund including shipping, at no cost to you. Defects discovered later are covered by our Warranty Policy.

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