Shipping Policy
Last updated: October 1, 2026
Pedalcrest Cycles LLC (“Pedalcrest Cycles”, “we”, “us”) ships orders to addresses within the 50 United States. This policy explains our processing times, shipping rates and delivery estimates.
Shipping destinations
We currently ship to all 50 US states. We do not ship to P.O. boxes for bicycles, APO/FPO/DPO military addresses, US territories or international addresses at this time. Accessories may be shipped to P.O. boxes.
Order processing time
In-stock orders placed before 1:00 PM Pacific Time, Monday through Friday, are processed and shipped within 1–2 business days. Orders placed after that time, on weekends or on US federal holidays are processed the next business day. Every bike receives a professional inspection and tune by our mechanics before it leaves our warehouse.
Shipping rates and delivery times
| Method | Cost | Estimated delivery (after shipping) |
|---|---|---|
| Standard — orders $99.00 and over | Free | 3–7 business days |
| Standard — orders under $99.00 | $7.95 | 3–7 business days |
| Expedited | $29.00 | 1–3 business days |
Shipping costs are calculated and displayed at checkout before you pay. Delivery estimates are not guaranteed; deliveries to Alaska and Hawaii may take an additional 2–5 business days. Expedited shipping on bicycles is not available to Alaska and Hawaii.
Order tracking
As soon as your order ships, we email you a confirmation with a tracking number from our carrier (UPS, FedEx or USPS). If you have not received a tracking number within 3 business days of placing your order, please contact us.
Bike assembly
Bicycles ship approximately 85% assembled in a protective box. You will need to attach the handlebar, front wheel, pedals and saddle, which typically takes 20–30 minutes with the included tools. An assembly guide is included and our support team is available by phone or email to help. If you prefer, any local bike shop can complete assembly for you.
Damaged, lost or missing shipments
Please inspect your package on delivery. If the box or product is damaged, take photos and contact us within 7 days of delivery. We will arrange a free replacement or repair. If tracking shows your order as delivered but you have not received it, contact us within 14 days and we will work with the carrier to locate it or send a replacement.
Address changes and cancellations
You can change your shipping address or cancel your order free of charge any time before it ships by contacting us. Once an order has shipped, it can be returned under our Return & Refund Policy.
Contact
- Email: support@pedalcrestcycles.com
- Phone: (503) 739-2846 (Mon–Fri 9 AM–6 PM PT, Sat 10 AM–4 PM PT)
- Mail: Pedalcrest Cycles LLC, 1426 SE Hawthorne Blvd, Portland, OR 97214, United States